New Creation Community Services' Privacy Policy


New Creation Community Services (“NCCS”) is dedicated to protecting your privacy and safeguarding your personal data. NCCS has provided this Privacy Policy to explain how it collects, uses and discloses your personal data in accordance with the Personal Data Protection Act (“PDPA”), and how the use or disclosure of such data will benefit your experience when using NCCS’s websites, web and mobile applications (collectively, the “Platforms”). This Privacy Policy also explains the choices you can make about NCCS’s use of your information, the measures NCCS takes to protect your information, and how you can contact NCCS about its privacy practices, so that you can make informed decisions about what personal data to share with NCCS.

By providing your personal data on our Platforms, you are deemed to have consented to the collection, use and disclosure of your personal data pursuant to this Privacy Policy.


The types of personal data that NCCS collects may include your name, residential address, work address, e-mail address, telephone number, mobile phone number, date of birth, gender, names and ages of children, employment details, nationality, race, identity card number, marital status, photographs, video recordings, audio-visual information and other information necessary to fulfil special requests (e.g., emergency contact information).

In the event that you provide any personal data to NCCS relating to any third party (e.g., information regarding spouses and children) for any purpose, for instance emergency contact information, you confirm that you have obtained the consent of such third party for NCCS to collect, use and disclose their personal data pursuant to this Privacy Policy.

NCCS may also collect non-personally identifiable information about you, such as your use of our Platforms, internet protocol addresses, browser and computer system information, cookies, invisible pixels, web beacons, and aggregated data related to your use of our Platforms.

When you email NCCS with personal data for the purpose of receiving any form of assistance from NCCS, you agree to allow NCCS to collect, use and/or disclose such personal data to facilitate the provision of such assistance to you.


NCCS respects your privacy. It is NCCS’s practice not to ask you for information unless NCCS needs and intends to use it. You agree that NCCS may collect, store, process, disclose, access, review and/or use personal data about you, whether obtained from you or from other sources, for the purpose of managing your relationship with NCCS:

  1. providing services to you as a volunteer/beneficiary of NCCS or member of public;
  2. sending activation, confirmation, acknowledgement or reminder emails to you whenever you sign up for accounts on the Platforms, or in relation to your general use of any account you have on any of the Platforms;
  3. sending you invitations to NCCS-wide events;
  4. enabling you to access or use the Platforms;
  5. identification, verification and authentication purposes;
  6. allowing you to join any group (e.g. volunteer group/activities based group);
  7. sharing your testimonies/stories;
  8. allowing you to manage team volunteers and submit attendance information;
  9. allowing you to register or RSVP for events;
  10. processing and responding to queries or requests submitted by you;
  11. processing applications submitted by you;
  12. sending you marketing emails to events for targeted groups;
  13. sending you notification emails concerning change in events/activities venues/times;
  14. sending you notification via various communication mode platforms (e.g., WhatsApp, Telegram etc but are not limited to) regarding changes in events/activities venues/times, and/or booking confirmations;
  15. sending you mail to the postal address provided by you;
  16. statistical analysis;
  17. processing credit notes and processing refunds;
  18. collection of fees, charges, and expenses for services provided;
  19. facilitating the making and payment of claims, including payments by cheque, bank transfer or other means;
  20. carrying out billing, accounting, auditing and the maintenance of proper book-keeping for NCCS’s operations and business; and/or
  21. the disclosure of the relevant books, documents, records and information (in hard or soft copy) to the auditors for the preparation of financial reports; and
  22. fulfilling any other reasonable purpose which may, in the ultimate discretion of NCCS, be necessary, including any administrative or operational purposes.


Personal data collected may be shared with third parties (e.g., vendors) in the following circumstances:

  1. When NCCS has received your consent to do so;
  2. When third parties are engaged to perform any of the purposes listed in Clause 3 above for and on behalf of NCCS;
  3. In situations where sharing or disclosing your information is required in order to offer you products or services you desire;
  4. When it is necessary to disclose such information to NCCS’s professional advisers (including without limitation our lawyers, accountants and auditors);
  5. When companies or service providers that perform business activities on behalf of NCCS (e.g., credit card processing, customer support, online ticketing and registration, digital services and solutions and online marketing services) require such information;
  6. In the event that GraceCare (Befriending Mobile App) is merged or acquired by another entity;
  7. To comply with legal or regulatory requirements or obligations in accordance with applicable law; and
  8. In cases of emergency where disclosure is required to safeguard the life or health of an individual.

Examples of third parties include, but are not limited to:

  1. NCCS’s notification service providers (e.g., WhatsApp, Telegram etc but are not limited to)
  2. NCCS’s technical helpline service provider (external call centre);
  3. Event vendors (e.g., when users sign up for events/activities, limited information about attendees may be given to vendors helping NCCS with the events/activities);
  4. Online ticketing and registration service providers;
  5. Online marketing service providers;
  6. Digital solutions and/or services providers; and
  7. Payment gateway service providers.

NCCS will use its best endeavours to ensure that your personal data is protected by such third parties.

We may feature third party sites on our Platforms and these third-party sites may (if you provided your consent and accepted their terms of use, privacy policy or similar document) use information about your visit to our site. This Privacy Policy does not apply to, and we are not responsible for, the data collection practices of these third-party sites, and we encourage you to check their privacy policies to learn more about their use of cookies and other technology. If personal data is disclosed as mentioned above, NCCS will seek to limit the scope of personal data that is furnished to the amount necessary for the performance of the specific purpose. Unless otherwise precluded by legal process, NCCS requires third parties to protect your personal information and abide by applicable privacy laws and regulations.


You may withdraw the consent that you provide for the collection, use and disclosure of your personal data by contacting NCCS directly at at any time.

Upon receipt of your written request to withdraw your consent, NCCS may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for NCCS to notify you of the consequences regarding the same. In general, we shall seek to process your request within fourteen (14) business days of receiving it.

Depending on the nature and scope of your request, NCCS may not be in a position to continue providing our services to you, whether on the Platforms or otherwise, and NCCS shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform NCCS in the manner described above.

You may withdraw your consent to NCCS using or disclosing your personal data but withdrawing does not affect our rights where (1) such use or disclosure is required by law, (2) on national/public interest grounds, (3) the personal data in question was collected from publicly available sources or (4) such use or disclosure is necessary in an emergency where the life or health of a person is at risk.


NCCS encourages users to regularly access, review and update their accounts on the Platforms with accurate and current information.


If you no longer wish to use our Platforms, you may opt to deactivate or delete your account on our Platforms.

If you make a request to deactivate your account on our Platforms, you will have the option to reactivate your account in accordance with our internal processes, which may be updated from time to time, before your account is deleted. NCCS will continue to retain the personal data associated with your account until your account is deleted, in accordance with our internal processes. If you make a request to delete your account on our Platforms, we will make reasonable efforts to cease to retain the personal data associated with that account and remove the means by which the personal data can be associated with the user in a timely manner. By deleting your account, please note that you will not be able to subsequently reactivate your account, and you would need to create a new account should you wish to engage in any activities that require you to have an account on our Platforms.

In any event, we will store your personal data only for the time period necessary to fulfil the purposes for which such personal data was collected, or as required or permitted by applicable laws. Once we determine that the retention of your personal data is no longer necessary for those purposes, or that retention is no longer necessary for any legal or business purpose, we will cease to retain your personal data, or anonymise the personal data so that it can no longer be used to identify any particular individual.


NCCS will not transfer your personal data to a country or territory outside Singapore, except as specified in this Privacy Policy. In using the services on our Platforms, you understand, acknowledge and consent to the transfer of your personal data out of Singapore where it is necessary to provide the said services to you.

If your personal data is transferred out of Singapore, NCCS will take appropriate steps to ensure that the recipients thereof are bound by legally enforceable obligations (such as laws, contracts, binding corporate rules or any other legally binding instrument), so that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.


NCCS may amend this Privacy Policy from time to time. NCCS encourages users to visit the Platforms regularly to stay updated on these changes. Users are deemed to have consented to any and all changes to the Platforms and/or this Privacy Policy, as the case may be, from the date such changes are published online.


NCCS will maintain reasonable technical and organizational security measures to protect personal data from loss, misuse, and unauthorized access, use, disclosure, alteration, modification, or destruction.


While NCCS will make all reasonable efforts to store personal data collected by NCCS in a secure server and/or secure files and keep such information accurate and up-to-date, please note that the Internet is not a secure medium for the transmission of information. Therefore, NCCS cannot accept responsibility for, warrant or guarantee the security of information you send to or receive from NCCS over the Internet. To the fullest extent allowed by law, NCCS disclaims any responsibility or liability for any claim, damage or loss connected to the loss of or unauthorized use of personal data, whether by unauthorized access to the server or files or otherwise.


If you would like to update your information or modify your communication preferences, you may contact us by email at

If you have comments, questions or concerns about data privacy or NCCS’s privacy policies, you may contact us at